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저자: 外食相談研究会（がいしょくそうだんけんきゅうかい）
I'M IN TROUBLE! WHAT SHOULD I DO? THE COMPLAINT RESOLUTION TECHNIQUE OF 20,000 STORE MANAGERS
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I'M IN TROUBLE! WHAT SHOULD I DO? THE COMPLAINT RESOLUTION TECHNIQUE OF 20,000 STORE MANAGERS

Dining Out Consultation Research Group

Nikkei Business Publications, Inc. [Agt. JCA]