HOW TO TURN A GREY COMPLAINT INTO A "THANK YOU!"

原題グレークレームを“ありがとう！”に変える応対術

Yasumori Amano/Japan Corresponding Evolution Research Society

商業自助 / 個人成長
出版社
Nikkei Business Publications, Inc. [Agt. JCA]
外部識別碼
  • ISBN:9784532323479
出版日期
2020-06-23
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頁數
192
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日語
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先進企業客服負責人齊聚，共同打擊日益嚴重的客戶騷擾行為！ 解釋如何處理灰色投訴的漫畫。

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